Payment and Refund Policy

Last updated: 12 October 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all commercial transactions conducted through the website operated by vistacelebvo. It governs purchases of courses, training modules, live signal management workshops, content distribution programmes, camera operation sessions and related professional video services focused on creating reliable high-quality feeds for news programmes and television broadcasting. The policy covers both one-time course enrolments and recurring subscription access to ongoing media feed resources. It does not apply to third-party services or external platforms linked from the site.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may arise for optional extras such as extended access periods, personalised feedback sessions or premium broadcast simulation tools. Any such charges are clearly shown before payment is authorised. Currency conversion fees charged by your payment provider remain your responsibility and are not controlled by vistacelebvo.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers and approved digital wallets. Payment is authorised immediately upon submission of an order. All transactions are processed through secure third-party gateways that comply with PCI DSS standards. vistacelebvo does not store full card details. Authorisation may be declined due to insufficient funds, suspected fraud or regional restrictions; in such cases the order will not proceed.

Order Confirmation and Contract Formation

A contract is formed when you receive an email confirmation from vistacelebvo acknowledging receipt of your order and payment. This confirmation includes details of the course or service purchased, access instructions and a summary of this policy. Until this confirmation is sent, no binding agreement exists and you may cancel without penalty.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period from the date of contract formation during which you may cancel for any reason. For digital content or services that begin immediately upon access, this right may be lost once performance commences if you have expressly consented to early delivery. Subscriptions may be cancelled at any time but refunds are subject to the eligibility rules below.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused courses within the cooling-off period or where the service is materially defective. Exclusions include completed or substantially accessed digital modules, customised training materials, promotional bundles and any content downloaded or streamed. Non-refundable items also cover fees already paid to external broadcast partners or certification bodies.

Step-by-Step Procedure to Request a Refund

To request a refund, contact [email protected] or submit details via the contact form on the Contacts page. Provide your order number, full name, payment method used and a clear statement of the reason for cancellation. Requests must be made in writing; telephone requests to +44 (0)333 032 8000 will be logged but require follow-up email confirmation. Include any supporting evidence such as screenshots of access issues.

Inspection, Approval, Rejection and Notification

Upon receipt, vistacelebvo will inspect the request within five working days. You will receive written notification of approval or rejection via email. If rejected, the reasons will be explained together with any options for appeal or partial credit. Approved refunds are processed without further action on your part.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued to the original payment method. Processing typically takes five to ten working days, after which funds should appear in your account within an additional three to five days depending on your bank. International transfers may take longer. A confirmation email is sent once the refund is initiated.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital courses commence upon first login, after which the 14-day right may be waived. Subscriptions renew automatically unless cancelled before the next billing cycle; partial period refunds are not provided. Promotional offers carry the same refund terms as standard purchases unless explicitly stated otherwise at the time of sale.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in immediate suspension of access until resolved. Duplicate charges are investigated and refunded automatically within seven days. Chargebacks are treated as cancellations and may lead to account termination. Suspected fraud triggers immediate investigation and may involve reporting to relevant authorities while preserving your consumer rights.

Mandatory Consumer Rights in the United Kingdom

This policy does not exclude or limit your rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018 or Payment Services Regulations. You retain the right to remedies for faulty services, including repair, replacement or price reduction. Nothing in this policy affects your statutory rights to pursue claims through the courts or alternative dispute resolution.

Contact Route, Policy Changes and Last-Updated Date

For questions about this policy contact [email protected], write to Chalfont Grove, Chalfont St Peter, Gerrards Cross, SL9 8TW, United Kingdom or telephone +44 (0)333 032 8000. vistacelebvo may update this policy to reflect legal changes; the current version will always be posted on the website with the last-updated date displayed. Continued use after changes constitutes acceptance of the revised terms.